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Salisbury District HospitalThe visitor and patient car parking system at Salisbury District Hospital will be reinstated and ‘go live’ on Wednesday 7th June 2023.

Following what it calls ‘significant difficulties’ earlier in the year,  the hospital says it has listened to users and has instructed the supplier to install additional cameras to improve the accuracy of the registration number recognition.

There will also be simpler, additional validation devices for disabled drivers, with maps to show where they are.

The system is owned and managed by the hospital, working alongside the supplier, APCOA, to provide a professional parking experience for users. After the running costs and maintenance costs are taken out of the income, all of the remaining funds are used for the provision of patient care at Salisbury District Hospital.

Parking fees will apply from 6am to 10pm, seven days a week in the camera-controlled ‘pay on exit’ system at the hospital. Car parking is free for all drivers, between 10m and 6am.

Parking can be paid for using the APCOA app, available on Apple or Google Play. Cash and card payments are also accepted at pay machines and kiosks. No change is given from the parking machines, the hospital points out, while motorcycles are exempt from charges.

There has been no increase to the parking fees and the hospital has introduced a one-hour tariff, reduced from two hours, so it says that patients and visitors could even be paying less than they have been. There is also 30 minutes’ time to drop off or pick up without being charged.

Guidance for patients and visitors using the new car parking system will be available on the hospital’s website: https://www.salisbury.nhs.uk/find-and-contact-us

The hospital says that that the car park as very busy, and that at peak times, typically 10am – 4pm, demand for space is greater than capacity, resulting in delays in finding a car parking space.

‘We encourage all staff and visitors to use public transport and other sustainable means of travel to the hospital, like lift sharing, whenever appropriate and possible,’ said a spokesperson.

Chief executive Stacey Hunter said: ‘I am incredibly sorry about the problems so many patients and visitors experienced when we first changed the way we collect car parking fees. We have listened to what people told us and instructed the contractor to install additional cameras and we have installed additional validation points across the hospital. Extra staff will be on hand to help visitors and patients use the new system.’

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